These FAQs apply specifically to the PerQ Wallet Pass loyalty system. They do not apply to PerQ Enterprise.
Sign-Up & Billing
Yes. You get a 30-day free trial. No payment is taken during the trial.
No. There are no contracts. You can cancel at any time.
If you continue using PerQ after the trial, billing starts automatically. If not, nothing happens.
You pay a flat monthly fee plus £0.01 per active unique customer per month.
Yes. You can cancel directly from your dashboard.
PerQ Wallet Pass
No. Customers add the pass directly to Apple Wallet or Google Wallet.
Any modern iPhone or Android device that supports Apple Wallet or Google Wallet.
No. We do not collect names, emails, phone numbers, or contact details.
No. The pass lives in their wallet and cannot be lost like paper cards.
Retailer Dashboard
You control rewards, stamp thresholds, offers, and see visit activity.
Yes. Changes apply instantly.
Yes. Multiple staff can scan passes using the scanner app.
Scanner App
It is a simple staff-facing app used to scan customer wallet passes.
Most modern Android and iOS devices.
Scans resume automatically once connectivity is restored.
Security & Privacy
Yes. No personal customer data is collected or stored.
The retailer retains full control of their loyalty activity data.